Refund policy

Refund Policy

Last updated: June 9, 2026

At Zarpaw, customer satisfaction is our top priority. If you experience any issues with your order, please do not hesitate to contact us, and we will be happy to assist you.

1. Return Window

You have 30 days from the date you receive your item to request a return.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

  • It must be unused and in the same condition that you received it.

  • It must be in its original packaging (if applicable).

3. How to Request a Return

  • You must contact us before sending any items back to us.

  • Since products may be shipped from different suppliers, return addresses can vary depending on the item. Returns sent back without prior approval and instructions may not be accepted.

  • To initiate a return, please contact our support team at:

    • Email: zarpaw.store@gmail.com

4. Damaged, Defective, or Wrong Products

  • If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

  • In order for us to evaluate the issue, we may ask you to provide photos of the item and its packaging.

  • Once approved, we will arrange for a product replacement, reshipment, or a full refund.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  • Please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.

6. Cancellations

Orders can only be canceled before they are processed and fulfilled. Once an order has been shipped, we cannot guarantee a cancellation.